Privacy Policy

Diversux Store Privacy Policy
Last updated: October 26, 2024

This Privacy Policy describes how Diversux Store (the "Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use our services or make a purchase from diversux.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether as a customer, website visitor or other person whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other actions required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected in the past 12 months personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set forth below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or is capable of being associated with you. The following sections describe the specific categories and types of personal information we collect.

Information We Collect Directly From You

Information you submit directly to us through our Services may include:

  • Basic contact information, including your name, address, telephone number, email address.
  • Order information, including your name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account information, including your username, password, security questions.
  • Purchase information, including items you view, put in your cart, or add to your wish list.
  • Customer support information, including information you choose to include in your communications with us, for example, when you send a message through the Services.

Some features of the Services may require you to provide certain information about yourself directly to us. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect Through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information about your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and services that may collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
  • When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for, and cannot be held liable for, the accuracy of information provided to us by third parties and are not responsible for the policies or practices of third parties. For more information, see the section below, Third Party Websites and Links .

How We Use Your Personal Information

  • Provide Products and Services. We use your personal information to provide the Services to you in order to perform our contract with you, including to process your payments, fulfill your orders, send you notices relating to your account, purchases, returns, exchanges or other transactions, create, maintain and manage your account, arrange for shipping, facilitate any returns and exchanges and allow you to post reviews.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising and promotional communications by email, text message or postal mail, and displaying advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
  • Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account data secure. We strongly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
  • Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests to be responsive to you, provide effective services and maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies we use in connection with the operation of our store with Shopify , see https://www.shopify.com/legal/cookies . We use Cookies to power and improve our Site and Services (including remembering your actions and preferences), to run analytics and to better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please note that removing or blocking Cookies may negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to function incorrectly or no longer be available. In addition, blocking Cookies may not completely prevent how we share information with third parties, such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons in accordance with this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties who perform services on our behalf (for example, IT management, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners, including Shopify, to provide services and advertise to you. [For example, we use Shopify to support personalized advertising with third-party services.] Our business and marketing partners will use your information in accordance with their own privacy notices.
  • When you direct, request or otherwise consent to our disclosure of certain information to third parties, such as to send you products or through your use of social media widgets or login integrations, with your consent.
  • With our subsidiaries or otherwise within our corporate group, in our legitimate interests to run a successful business.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have, in the preceding 12 months, disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":

Categories:

  • Identifiers such as basic contact details and certain order and account information.
  • Business information such as order information, purchase information, and customer support information.
  • Internet or other similar network activity, such as Usage Data.

Recipient Categories:

  • Vendors and third parties who perform services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer service partners, and data analytics providers).
  • Business and marketing partners.
  • Affiliates.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

We have “sold” and “shared” (as those terms are defined under applicable law) personal information in the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows:

Personal Information Category:

  • Identifiers such as basic contact details and certain order and account information.
  • Commercial information such as records of purchased products or services and purchasing information.
  • Internet or other similar network activity, such as Usage Data.

Recipient Categories:

  • Business and marketing partners.

User Generated Content

The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of ​​the Services, such content will be public and accessible by anyone.

We do not control who will have access to information you choose to make available to others and cannot guarantee that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make public or for the accuracy, use or misuse of any information you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of any information found on these sites. Information you provide in public or semi-public places, including information you share on third-party social media platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitations on their use by us or any third party. Our inclusion of such links does not, of itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are a parent or guardian of a child who has provided us with his or her personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) personal information of individuals under the age of 16.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information.

How long we retain your personal information depends on a number of factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights and Options

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases we may deny your request as permitted by law.

  • Right to Access/Know. You may have the right to request access to the personal information we hold about you, including details relating to the ways in which we use and share your information.

  • Right to Deletion. You may have the right to request that we delete personal information we hold about you.

  • Right to Correction. You may have the right to request that we correct inaccurate personal information that we hold about you.

  • Right to Portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

  • Right to Opt Out of Selling or Sharing or Targeted Advertising. You may have the right to direct us not to “sell” or “share” your personal information or to opt out of the processing of your personal information for purposes considered “targeted advertising,” as defined under applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are located, we will automatically treat this as a request to opt out of “selling” or “sharing” information for the device and browser you use to visit the Site.

  • Right to Limit and/or Opt Out of Use and Disclosure of Sensitive Personal Information. You may have the right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.

  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

  • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.

  • Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do so by responding directly to our refusal.

  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails. If you opt out of receiving promotional emails, we may still send you non-promotional emails, such as those about your account or orders you have placed.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized the agent to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.

We use Shopify advertising services, such as Shopify Audiences, to help customize the advertising you see on third-party websites. To restrict Shopify merchants who use these advertising services from using your personal information for such services , visit https://privacy.shopify.com/en .

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside of the country in which you live, including the United States. Your personal information is also processed by third party personnel and service providers and partners in these countries. If we transfer your personal information outside of Europe, we will rely on recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or any equivalent contract issued by the relevant competent authority of the United Kingdom, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +502 4219 8372 or email us at diversuxstore@hotmail.com or contact us at La Libertad, La Libertad, PET, 17005, Guatemala.

For the purposes of applicable data protection laws, we are the data controller of your personal information.